Privacy Policy

Last Updated: October 26, 2024

ConvoShift AI (“ ConvoShift AI ,” “ we ,” “ our ,” or “ us ”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our AI-powered receptionist and automation services (the “ Services ”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you interact with our website or Services, you may provide:

Name
Business name
Email address
Phone number
Appointment and booking details
Messages or inquiries submitted through forms, chat, WhatsApp, Instagram, or phone calls
Information shared during strategy calls or onboarding

b) Call, Chat & Message Data

As part of providing AI receptionist services, we may collect and process:

Incoming and outgoing call data
Call recordings or transcripts (where enabled)
Chat messages and conversation history
Booking confirmations, cancellations, and reminders

This data is used solely to operate, improve, and deliver the Services.

c) Automatically Collected Information

When you visit our website, we may automatically collect IP address, browser type and device information, pages visited and time spent, and cookies and similar tracking technologies.

2. How We Use Your Information

We use collected information to:

Provide, operate, and maintain our Services
Book appointments and manage scheduling
Respond to inquiries and support requests
Improve AI performance and system reliability
Send service-related messages, reminders, and updates
Process payments and manage subscriptions
Analyze usage and performance metrics

3. AI & Automated Processing Disclosure

ConvoShift AI uses to answer calls and messages, respond to customer inquiries, schedule appointments, and send reminders and confirmations.

AI-generated responses may not always be perfect. Clients are responsible for reviewing and configuring their AI systems to ensure accuracy for their business needs.

4. Sharing of Information

We do your personal data. We may share information with:

Trusted third-party service providers (e.g., hosting, analytics, communication platforms, calendar tools, payment processors)
AI and automation infrastructure providers strictly for service delivery
Legal authorities if required by law or to protect our rights

All third parties are required to handle data securely and only for authorized purposes.

5. Data Retention

We retain personal and business data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time (subject to legal requirements).

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no system can be guaranteed 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze traffic and usage, and enhance user experience. You can control cookies through your browser settings.

8. Your Privacy Rights

Depending on your location, you may have rights to access your personal data, request correction or deletion, object to or restrict processing, or withdraw consent. To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for their privacy practices or content.

10. Children’s Privacy

ConvoShift AI does not knowingly collect information from individuals under the age of 13. If such data is discovered, it will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

ConvoShift AI support@convoshiftai.com