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Refund & Cancellation Policy

Last Updated: December 16, 2024

This Refund & Cancellation Policy explains how refunds and cancellations are handled for ConvoShift AI services. By purchasing or using our services, you agree to this Policy.

1. One-Time Setup Fee Refund Guarantee

ConvoShift AI offers a conditional refund on the $700 one-time setup fee under the terms below.

✅ Eligibility for Setup Fee Refund

You may request a refund of the setup fee if all of the following conditions are met:

  1. The AI system has been active and live for a minimum of 30 consecutive days
  2. All required onboarding steps were completed
  3. Accurate business information, pricing, availability, and service details were provided
  4. The AI system was not disabled, restricted, or misconfigured by the client
  5. Adequate inbound call or message volume existed
  6. The client cooperated in reasonable optimization efforts if required

❌ What Is Not Covered

  • Monthly subscription fees are
  • Third-party usage charges, overages, or platform fees are non-refundable
  • Refund requests made before the 30-day period are not eligible

📌 Scope of Guarantee

The refund applies only to the one-time setup fee .

It does a specific number of bookings, revenue amount, or business outcome.

2. Subscription Fees & Cancellations

🔁 Monthly Subscriptions

  • Subscription fees are billed
  • You may cancel your subscription

⏭️ Cancellation Timing

  • Cancellations take effect
  • No further charges will be applied for the following month
  • Access to the Services continues until the end of the paid period

❌ No Partial Refunds

We do offer refunds for:

  • Partial months
  • Unused time
  • Periods where the Service was available but not used

3. How to Cancel

To cancel your subscription, contact us at:

support@convoshiftai.com

⚠️ Cancellations must be submitted to avoid being charged for the following month.

4. Service Suspension & Termination

ConvoShift AI reserves the right to suspend or terminate services if:

  • Payments are overdue
  • The Services are misused or abused
  • These policies or Terms of Service are violated

Suspension or termination does not entitle the client to a refund.

5. Policy Changes

We may update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.

6. Contact Information

For questions regarding refunds or cancellations:

ConvoShift AI support@convoshiftai.com