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Terms of Service

Last Updated: December 16, 2024

These Terms of Service (" Terms ") govern your access to and use of the ConvoShift AI website, platform, and AI-powered receptionist services (collectively, the " Services "). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, do not use the Services.

1. Services Overview

ConvoShift AI provides for home-service businesses, including:

  • AI call answering
  • Automated chat and messaging
  • Appointment booking and reminders
  • WhatsApp and Instagram DM automation
  • Performance analytics and reporting

All Services are , not human-operated.

2. Eligibility

You represent and warrant that:

  • You are at least 18 years old
  • You are authorized to act on behalf of a business
  • Your business operates legally within the United States

3. AI Nature & Limitations

You acknowledge that:

  • AI responses are automated and may contain errors
  • AI performance depends on the information, scripts, availability, and configuration provided by the client
  • ConvoShift AI does

⚠️ Human oversight is recommended at all times.

4. Client Responsibilities

You agree to:

  • Provide accurate services, pricing, availability, and policies
  • Ensure compliance with , including call recording consent laws
  • Review and approve AI behavior and booking logic
  • Monitor AI interactions regularly
  • Use the Services only for lawful business purposes

You are solely responsible for how your business is represented to customers.

5. Setup, Installation & Onboarding

  • A is charged before onboarding
  • Setup includes AI configuration, integrations, and deployment
  • Go-live timelines (e.g., 48–72 hours) are estimates, not guarantees

6. Performance Guarantee & Refund Policy

ConvoShift AI offers a under the following terms:

✅ Guarantee Scope

If, after , your business does attributable to the ConvoShift AI system, you may request a refund of the .

❌ What Is NOT Refunded

  • Monthly subscription fees are
  • Usage charges, overages, or third-party costs are non-refundable

📌 Eligibility Requirements for Refund

To qualify for the setup fee refund, of the following must be met:

  1. The AI system remained active for a minimum of
  2. All recommended setup steps were completed
  3. Accurate business information, availability, and pricing were provided
  4. The AI was not disabled, restricted, or misconfigured by the client
  5. Adequate call volume or inbound demand existed
  6. The client cooperated in optimization efforts if issues were identified

Failure to meet any of the above voids the guarantee.

⚠️ No Absolute Results Guarantee

The guarantee does promise:

  • A specific number of bookings
  • A specific revenue amount
  • Customer conversion rates

Market demand, pricing, service area, competition, and responsiveness all affect outcomes.

7. Subscriptions, Billing & Payments

  • Monthly subscriptions are billed in advance
  • Failure to pay may result in suspension or termination
  • Pricing may change with prior notice

8. Fair Use & Usage Limits

Plans may include call-minute or usage limits.

  • Exceeding limits may incur additional charges
  • Abuse, spam, or misuse may result in immediate suspension without refund

9. Marketing & Performance Statements

All performance examples, revenue ranges, and projections are and do not constitute guarantees. Actual results vary by business, market, and implementation.

10. Intellectual Property

All software, AI systems, workflows, and branding remain the exclusive property of ConvoShift AI.

You are granted a limited, revocable, non-transferable license to use the Services while subscribed.

11. Third-Party Services

ConvoShift AI may integrate with third-party tools (telephony, messaging, calendars, payments). We are not responsible for outages, changes, or failures caused by third-party providers.

12. Termination

We may suspend or terminate Services if:

  • These Terms are violated
  • Payments are overdue
  • Services are used unlawfully or abusively

Clients may cancel subscriptions according to billing terms.

13. Limitation of Liability

To the maximum extent permitted under U.S. law:

  • ConvoShift AI is not liable for indirect, incidental, or consequential damages
  • Total liability shall not exceed the amount paid by the client in the

14. Indemnification

You agree to indemnify and hold harmless ConvoShift AI from any claims arising from:

  • Your business operations
  • Customer disputes
  • Regulatory violations

15. Governing Law

These Terms shall be governed by the laws of the , without regard to conflict-of-law rules.

16. Changes to Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.

17. Contact Information

ConvoShift AI support@convoshiftai.com